Fix Candy Crush Keeps Crashing – Candy Crush Saga is a free-to-play match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation of their browser game Candy Crush.

Fix Candy Crush Keeps Crashing

Fix Candy Crush Saga crash/freeze or load error on iOS device

If you are an iOS user, you can follow the below-offered methods and access to fix problems with Candy Crash Saga crash, freeze or load error on iOS devices now.

1. Fix Candy Crush Keeps Crashing – Free up iOS Memory to Reinstall Candy Crush Saga

Step 1. Extract files on iPhone/iPad/iPod touch

If you have an iCloud account or iTunes updated in your iPhone, iPad, or iPod touch, you can try to backup data to iCloud/iTunes to free up space on an iOS device.

If you need a more secure way to protect your privacy, you may need to extract data and files that you won’t use quickly frequently into a PC or external storage device. To avoid losing data due to improper operation, you’re recommended to try a third-party software such as EaseUS MobiSaver to access your files on iOS devices and extract them to your PC/external storage device within 3 steps. It can even help you find some previously lost data.

Step 2Delete files on the iOS devices to free up memory space

After extracting selected files and data to a PC/external storage device, you may delete relative files on iPhone, iPad, or iPod touch to free up memory space for Candy Crush Saga.

Step 3Uninstall and reinstall Candy Crush Saga

You may now try to play Candy Crush on your iOS device, if it works, things are fixed.
If it doesn’t work, you may need to uninstall Candy Crush Saga and reinstall it again.

2. Force a Reconnect to Facebook when Candy Crush Fails to Load/Run

If your Candy Crush Saga on your iOS device has a problem with the Facebook connection, you can force a reconnect to Facebook so to get the problem solved:

  • Close Candy Crush Saga;
  • Go to Settings > Facebook Allow these apps to use your account;
  • Slide off Candy crush and slide it on;
  • Open Candy Crush Saga and connect it with Facebook again.

Then you shall be able to connect to Facebook and replay Candy Crush Saga on your iOS device again.

Fix Candy Crush Saga crash/freeze error on Android

You may now check out which method with fix suits your problem with Candy Crush issue on your Android phone and follow to get problems solved then.

1. Free up Android memory to Reinstall Candy Crush Saga  

When an Android device has low internal memory, Candy Crush and other games may not be able to play smoothly. Games and other apps may even crash. If you are having such a problem, just relax and follow the below steps to get your problems solved right now:

Step 1. Extract/Backup Android data into other spots such as PC or USB drive. You can try to directly let your PC recognize all data and extract them to a PC or external storage device. But if you don’t know where to find all Android data or worry about deleting or losing important files by mistake while manually transferring data, you may let EaseUS MobiSaver for Android help.

This software will delete any data on your phone. Instead, it will find all your data and help you to extract data to a new spot within only three steps.

Step 2Delete Files after Extracting Android Data

After you successfully extract Android phone data to a PC or external storage device, you can selectively delete those files on your phone to free up space for Candy Crush Saga.

Step 3Uninstall Candy Crush Saga and Reinstall it

Then your next move is to uninstall Candy Crush Saga and reinstall it again on your Android phone.

Note: If you have a Facebook account that is connected with your game, you’ll not lose levels after installing Candy Crush Saga on your Android phone.

If you don’t have one, you may lose all levels. So you can directly try to play Candy Crush to see whether problems have been solved or not before you uninstall it.

2. Play Candy Crush Saga without Facebook

Some users replied that they can play without Facebook if their Candy Crush Saga fails to load or fails to connect with their Facebook accounts.

  • Go to Candy Crush > Wait till it loads and click Play > Choose a level to play now.

This means playing the game directly instead of connecting your Facebook account.

Note: This way indeed works and users can jump to the next level when they finish the present level. But users may have to play all levels again if they failed.

3. Fix Facebook connect Trouble with Candy Crush Load Error 

  • Go to Settings > Click on Developer Options > Scroll down till you see the apps;
  • Find the “Don’t keep activities” box and uncheck the box;
  • Sign in to Facebook on your phone, you can replay Candy Crush again.

If the box is already unchecked, try something else.

4. Other fixes for Candy Crush Freeze Issue on Android

If things still cannot be fixed, you can try the below extra fixes:

  • Remove Facebook account from Candy Crush and re-add Facebook account again.
  • Uninstall Candy Crush and reinstall it again.


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