Fix Facetime Photos Not Saving – You can use the FaceTime app to stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac. With spatial audio in FaceTime (on supported models), people on the call sound like they’re in the room with you, talking from their positions on the screen.

Why is FaceTime Photos not saving?

While one of the major reasons for Facetime Photos not saving is often cited as the iOS version of the device as iOS 11 and earlier versions, don’t support all features of Facetime live photos. You need to be using at least iOS 12 to use Facetime photos seamlessly. Another reason for the error could also be the difference in iOS devices of the sender and recipient on Facetime.

Other than this, temporary bugs and glitches with your device’s iOS version or Facetime app could also be causing the issue.

How to fix FaceTime Photos not saving error?

We’ve listed nine potential fixes for the Facetime photos not saving issue on iPhone or iPad.

Restart your iPhone

One of the first things you should do is try and restart your iPhone to see if that resolves the issue. Restarting your device can solve many seemingly random issues that would otherwise be quite tricky to debug.

Disable and re-enable FaceTime

You can try disabling Facetime from the settings are re-enabling it to check if the live photos start saving again.

  • Head over to the settings and tap Facetime.
  • Disable the Facetime toggle and then enable it after a few minutes.

Now try making a Facetime call again, and this should hopefully have had fixed your issue.

On macOS

If you’re on a Mac, open the Facetime app, head over to Preferences and uncheck Enable this account. Wait for a few minutes and check the option back again.

Sign out of FaceTime and Sign Back in Again 

Signing out of Facetime and signing back in again can help freshen things up and hopefully resolve any issues you’re facing on the way. Here’s how.

  • Head over to settings and tap FaceTime.
  • Tap your Apple ID
  • Choose Sign Out.

Once you’re logged out, log back in again using the same Apple ID and check if you can make Facetime calls now.

On macOS

Open the Facetime app and head over to the Preferences from the menu bar. Click on the Sign Out button at the top of the window and confirm the action. Once you’re logged out, log in again to see if Facetime works.

Disable FaceTime restrictions

If you’re not able to see the Facetime icon at all on your device or aren’t seeing any content associated with it, including live photos, chances are it’s getting trapped in some screen time or content restrictions by accident. Follow these steps to fix this.

  • Head over to the settings and tap Screen Time.
  • Tap on Content & Privacy Restrictions.
  • Head over to Allowed Apps.
  • Make sure that the Facetime and Camera apps are enabled.

On macOS

On a Mac, head over to System Preferences followed by Screen Time. Select Content & Privacy from the sidebar, and under the Apps tab, check the Facetime and Camera apps.

Enable/Disable FaceTime Live Photos

You can only take Facetime live photos if all the participants in the video call have the feature enabled. Apple allows people to disable the Facetime live photos feature to stay in control of their privacy.

If someone on the Facetime call has disabled the feature, you’ll get a ‘Facetime photos must be enabled on both devices’ message.

Open iPhone/iPad settings and follow the steps mentioned below to toggle Facetime live photos to be captured during a Facetime video call.

  • Scroll down and tap on Facetime.
  • Then tap on the toggle button beside Facetime Live Photos to enable the feature.


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