Program X1 remote not connected to cable box is an issue that arises from an issue(s) from either the remote or the cable box. See what the causes are as well as how to fix this issue for x1 remote and other Xfinity remotes. Read on to know more.
Contents
Why Program X1 remote not connected to cable box?
In this heading, we’ll be looking into the reasons your Xfinity remote isn’t working as well as why it is not connecting to the cable box. Here they are:
Remote Programming: Depending on the remote manufacturer, there may be a slight difference in how the remote transmits signals.
So you have to understand the “programming” of your remote to enable you successfully connect it to your cable box. If you don’t understand the remote programming, you may find it difficult to connect it to the cable box and then you get program x1 remote not connected to cable box.
In addition, if the remote hasn’t been programmed correctly, then there’ll be difficulty in connecting to cable box.
Dead Battery: When the remote battery is dead, obviously the remote won’t work. Even if you’ve connected the remote to the cable box, if the remote batteries are dead, it won’t work.
Physically Damaged: When the remote is damaged physically, it probably might have affected the internal parts of the remote which is why it’s not connecting to the cable box. Physical damage to the remote could also make the remote malfunction.
How to Fix Program x1 Remote not connected to Cable Box
If you are having issues connecting your x1 remote to cable box, see ways to fix the issue below.
Reset Remote & Pair to Cable Box
This is one way to fix program x1 remote not connected to cable box. To do this, here are the steps to reset the remote and thereafter pair it to your cable box again. We’re taking the XR2 remote as a case study.
How to reset the Xfinity XR2 Remote (with a Setup Button)
The XR2 Remote has a Setup Button. To Factory Reset the Xfinity XR2 remote,
Steps:
1. Find the Setup button on the remote; usually located at the bottom side of the remote.
2. upon finding the setup button, click on it. Press and hold down the button till you see the LED light color change from red to green.
3. Once the LED has turned green, press 9-8-1.
4. After pressing 9-8-1, the LED should flash green twice. This means the remote has been successfully reset.
Quick Note: These steps can also be applied to XR5 remote
Remember that the remote is no longer connected to the Cable box while you are resetting. So you have to reconnect it to your Cable box before you can start using the remote. This means if you don’t pair the remote to the TV Box after resetting, the remote won’t work. See how to pair your Xfinity remote below.
IMPORTANT: To reset the Xfinity remote without a setup button, this same process above is applicable only that in this case you won’t have to press any button but this time you’ll have to press and hold down the “Xfinity and info ‘i’ buttons.
Newer remotes such as the XR15, XR16, and the Xfinity Flex Remotes don’t have a Setup button. However, older Xfinity remote such as XR2, XR5, and XR11 has a setup button and is usually located at the bottom left of the remote layout.
To Pair an Xfinity Remote (With a Setup Button)
Here are the steps to pair an Xfinity remote with cable box using a setup button. These steps apply to remote models: XR11 (Voice Remote), XR5, and XR2.
1. Ensure that the remote batteries are installed correctly; also ensure your TV and TV Box are powered on.
2. Set the TV input: Set it to the input connected to the Xfinity TV Box.
3. Press and hold the Setup button on your remote until the LED changes from red to green.
4. Press the Xfinity button on the remote. The LED will begin flashing green.
(Note: You may need to press the Xfinity button up to five times when pairing an XR2 or XR5 remote to a DTA)
5. Follow instructions; enter the three-digit on-screen pairing code.
6. Once you’ve correctly entered the on-screen pairing code, your remote is paired with the TV Box.
Note: If after pressing the Xfinity button (step 4) you do not see on-screen pairing instructions, press the Xfinity button again. You may need to press again and again if there is more than one TV Box in range.
This should fix the connection issue between your X1 Xfinity remote and cable box.
To Pair an Xfinity Voice Remote (Without a Setup Button)
Note: These instructions apply to the XR15 Voice Remote (X1 or Flex).
1. Ensure the Voice Remote batteries are correctly installed; also, ensure your TV and TV Box are powered on.
2. Set the TV input: Set it to the input connected to the Xfinity TV Box.
3. Press and hold down the “Xfinity and Info” buttons for five seconds. Wait till the Voice Remote light changes from red to green.
4. Follow instructions; enter the three-digit, on-screen pairing code.
5. Once you’ve correctly entered the on-screen pairing code, your remote is paired with the TV Box.
6. After you have successfully paired your voice remote, follow the on-screen instructions to set up power, volume, and input control for your TV.
Once you have successfully paired your remote with a TV Box, it won’t control any other TV Box except you pair it with the other TV Box. Note that Xfinity remotes can only be paired with one TV Box at a time.
Related: Could not communicate with your Chromecast
Note: You can also press and hold down the “Xfinity and Mute” buttons on the remote for five seconds until the LED light at the top changes from red to green; then follow the on-screen instructions to pair the Voice Remote to control your TV.
These instructions can only be applied to XR16 Voice Remote (Flex only, no number keys):
1. Turn on your streaming device and TV.
2. Remove the pull tab on the back of the remote to activate it.
3. Point the remote directly at your TV and press the Microphone button.
4. Follow the on-screen instructions to finish the setup.
Other ways to Fix Remote not Connected to Cable Box
Clean Remote Buttons
It is possible that the buttons on your Xfinity remote are stuck which could be the problem. Remote buttons can get stuck for numerous reasons; most likely reasons are dust, spillage, or other debris.
To clean an Xfinity remote button, remove the batteries, shake it and tap it against your palm to dislodge any stuck buttons.
Put the batteries in and see if the remote button works well. You may need to try this process repeatedly for the remote to work perfectly.
Change the Batteries
There’s a possibility that the batteries installed in the remote are dead, which is why the remote isn’t responding in any way. Simply getting a new pair of batteries should solve the problem. Every Xfinity remote uses two AA batteries.
You can know if the remote batteries are down if you press a button on the remote and a red light flashes five times. This shows the batteries need to be replaced. You can also do minor cleaning of the battery compartment.
Reset Cable Box
Sometimes if the problem isn’t from the remote it could be from the cable box. Software issues on the cable box are the most likely issue that is causing program x1 remote not connected to cable box. To fix this here is how to reset your cable box:
Most Cable boxes come with a physical reset button which can be used to reset it. Locate the reset button on the cable box, press it and, hold it down for 5 seconds. Then you have successfully reset your cable box.
Another way to reset your cable box is by using the Xfinity my account app to manually reset it. This is known as short reset. It can be done by launching the Xfinity my account app on your device, and selecting the long reset option.
You can also force the cable box to restart by simply saying “Restart TV Box”; this is if the voice control on your remote is working. This can also be done online by logging in to Xfinity’s website using your ID and Password.
In addition, you can restart the cable box by simply unplugging it from the wall socket, waiting for 10 seconds, and plugging it back into the socket.
How to fix Xfinity Remote Not Working
Here are different ways to fix your remote when it is not working. Check them out below:
1. Confirm if the Remote’s IR Sensor Is Working
Remote generally uses an infrared beam to send and receive signals. If this beam is malfunctioning on your remote, then it is an obvious cause of the remote not working. See how to check if the remote’s IR sensor is working below:
To check if the IR sensor on your remote is working, Use the camera on your Phone. Here’s how:
1. Open the “camera app” on your phone and
2. Look at your remote through the screen of your phone.
3. Press any button on the remote
4. As you press each button on the remote, a working remote should show a red light blink through the camera screen of your phone.
If you don’t see a red light through your phone’s camera screen, then the remote IR sensor is faulty or probably the remote batteries are dead.
2. Remove Obstacles Blocking IR Signals
This is something many don’t pay attention to. Just like I said earlier remotes generally use infrared to send and receive signals. This means if there’s any obstacle between your remote and your TV, then your remote won’t do its work.
To solve this, check if anything is blocking the remote from delivering signals to the TV; if there’s any, remove it and issue is solved.
Obstacles, in this case, could be walls, large objects like furniture, and other electronic signals like Bluetooth signals, and so on.
Move the object blocking the remote signal to a separate place or better still, point directly at the TV Sensor.
3. Contact Xfinity Support for a Replacement
After you have tried all the above fixing methods and still the remote is not working, then it’s time to contact Xfinity support for a replacement. You can also purchase a new Xfinity remote from the marketplace; remember to take into consideration your remote model and your TV.
You can contact the Xfinity 24/7 customer support chat service or call Xfinity directly at 1-800-XFINITY.
How to reset X1 Remote?
To reset X1 remote, Find the setup button on the remote, press and hold it down till the LED light changes from red to green, then press 9-8-1; the LED will flash green twice. This means you have successfully reset your x1 remote.
Setup Button on Xfinity Remote
Just as its name implies, the setup button is used to set up your Xfinity remote with your TV box. Older models of Xfinity Remote like the XR2, XR5, and XR11 usually have the button on the left side of the remote layout.
However, newer models of Xfinity remotes like the XR15, XR16, and the Xfinity Flex don’t have a Setup button. To access the setup feature on this type of remote, you’ll have to press and hold down the Xfinity and info buttons simultaneously.
Why is Voice Command Not Working on Xfinity Remote?
First of all, check the remote battery and ensure it is okay. If it’s not the battery, then probably you didn’t set up the voice command properly. This means the TV box can’t recognize your voice because you didn’t do the setup properly.
To resolve this, reset your Xfinity box as well as the remote and Re-pair. Ensure you get the TV box to recognize your voice commands this time.
Conclusion
When you experience the program x1 remote not connected to cable box issue, simply check the remote battery and reset the cable box. If still not connecting, try the fixing methods on resetting remotes and pairing to cables.
IMPORTANT: TV BOX also means Cable Box
